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ECOM EXCHANGE/RETURN POLICY

You may exchange/return Online purchases within 7 days from your delivery date. Items should be in the original unused condition and unopened packaging, Unless there is a manufacturer defection.

Ecom Return Policy:
• Ecom purchases can be RETURNED online only
• Return requests can be submitted through the following Return Form
• You may return within 7 days from the date of delivery
• Items must be in original packaging 
• Merchandise that has been worn, used, or altered will not be accepted for return
• Return is not applicable on heavy equipment that have been assembled (Treadmill, Elliptical, Bike, Home Gym, Trampoline, Jacuzzi, etc), as well as underwear, swimwear, socks, and fragrance
• Once return is in our premises, we will send you an E-gift card with the amount of your purchase
• E-gift card can only be used online

* All return should be delivered by the customer to Travel Express postal office

Find below your nearest Travel express postal office location to deliver your package:

Return location Points Opening Hours
Nicosia Stasinou Monday To Friday 7:00 to 19:45 - Saturday 8:00 to 15:00
Nicosia Athlassas Monday To Friday 8:00 to 19:00 - Saturday Closed
Nicosa Latsia Monday To Friday 8:00 to 18:30 - Saturday Closed
Larnaca Monday To Friday 7:00 to 19:00 - Saturday 7:00 to 15:00
Xylophagou Monday To Friday 8:00 to 17:30 - Saturday 9:00 to 12:00
Paralimni Monday To Friday 6:00 to 19:30 - Saturday 6:45 to 15:00
Limassol Thessalonikis Monday To Friday 6:45 to 19:30 - Saturday 6:45 to 15:00
Limassol Omonoias Monday To Friday 6:45 to 18:15 - Saturday 8:00 to 13:00
Paphos Monday To Friday 7:00 to 19:00 - Saturday 7:00 to 15:00
Polis Chrysochous Monday To Friday 8:00 to 18:00 - Saturday 8:30 to 13:00
Liopetri Monday To Friday 8:00 to 17:30 - Saturday 9:00 to 13:00
Pera Chorio Nisou Monday To Friday 7:00 to 17:30 - Saturday 7:00 to 13:00


Ecom Exchange policy:
• You can only exchange an online purchase in one of our Mike Sport branches 
• You may exchange your items within 7 days from the date of delivery
• Ecom receipt must be presented physically 
• Merchandise that has been worn, used, or altered will not be accepted for exchange
• Prices are disregarded when exchanging by size
• Gift or cash vouchers are not permitted – so you will have to exchange with the same amount or a higher one
• Items will be calculated at the on-spot price. 
Ex: if item is bought for 100 Euro, and the price when exchanging becomes 120 Euro. You will be credited the amount of 120 Euro
• Online Exclusive items purchased online cannot be returned in-stores

Refund:

If the product purchased was delivered defected, we will offer you a full refund of the item if in case you don't want to exchange. We will schedule a cash refund from one of our workers upon visit.
We do offer a full refund within 14 days from purchased date however the original shipping and handling that you paid on the order will not be refunded.


Gift cards and returns:
For returns, we offer an E-gift card with an expiry date of 1 year. E-gift cards can only be used Online.
If the product purchased was delivered defected, we will offer you a full cash refund or we can issue an e-gift card. 
We do not refund the original shipping and handling that you paid on the order.
If the shipment is a result of wrong order delivery, we will do our best to find your missing item or suggest an alternative.

Cancellation
You can cancel your order free of charge if within 2 hours from purchase time.
If you wish to cancel after 2 hours, you will be charged of the shipping fees.


Shipping Fees Rate Applied on Cancellation:
Heavy Equipment from 17 Kg to 200 Kg : 50 Euro ( this fee is only applied if the customer cancelled his order after 2 hours) 
Please note our shipping fees for heavy equipment is free however if you wish to cancel your order after 2 hours, the shipping fees above for heavy equipment will be applied.
Please click here to fill in the form if you want to cancel your order.

International:
We do not offer exchange/return for orders outside of Cyprus
If the item is defected, Import duties, taxes & Shipping collected are not refundable please send an email to our support ecom.cy@mikesport.com for more info

     

     

     

    ECOM EXCHANGE/RETURN POLICY

    You may exchange/return Online purchases within 7 days from your delivery date. Items should be in the original unused condition and unopened packaging, Unless there is a manufacturer defection.

    Ecom Return Policy:
    • Ecom purchases can be RETURNED online only
    • Return requests can be submitted through the following Return Form
    • You may return within 7 days from the date of delivery
    • Items must be in original packaging 
    • Merchandise that has been worn, used, or altered will not be accepted for return
    • Return is not applicable on heavy equipment that have been assembled (Treadmill, Elliptical, Bike, Home Gym, Trampoline, Jacuzzi, etc), as well as underwear, swimwear, socks, and fragrance
    • Once return is in our premises, we will send you an E-gift card with the amount of your purchase
    • E-gift card can only be used online

    * All return should be delivered by the customer to Travel Express postal office

    Find below your nearest Travel express postal office location to deliver your package:

    Return location Points Opening Hours
    Nicosia Stasinou Monday To Friday 7:00 to 19:45 - Saturday 8:00 to 15:00
    Nicosia Athlassas Monday To Friday 8:00 to 19:00 - Saturday Closed
    Nicosa Latsia Monday To Friday 8:00 to 18:30 - Saturday Closed
    Larnaca Monday To Friday 7:00 to 19:00 - Saturday 7:00 to 15:00
    Xylophagou Monday To Friday 8:00 to 17:30 - Saturday 9:00 to 12:00
    Paralimni Monday To Friday 6:00 to 19:30 - Saturday 6:45 to 15:00
    Limassol Thessalonikis Monday To Friday 6:45 to 19:30 - Saturday 6:45 to 15:00
    Limassol Omonoias Monday To Friday 6:45 to 18:15 - Saturday 8:00 to 13:00
    Paphos Monday To Friday 7:00 to 19:00 - Saturday 7:00 to 15:00
    Polis Chrysochous Monday To Friday 8:00 to 18:00 - Saturday 8:30 to 13:00
    Liopetri Monday To Friday 8:00 to 17:30 - Saturday 9:00 to 13:00
    Pera Chorio Nisou Monday To Friday 7:00 to 17:30 - Saturday 7:00 to 13:00


    Ecom Exchange policy:
    • You can only exchange an online purchase in one of our Mike Sport branches 
    • You may exchange your items within 7 days from the date of delivery
    • Ecom receipt must be presented physically 
    • Merchandise that has been worn, used, or altered will not be accepted for exchange
    • Prices are disregarded when exchanging by size
    • Gift or cash vouchers are not permitted – so you will have to exchange with the same amount or a higher one
    • Items will be calculated at the on-spot price. 
    Ex: if item is bought for 100 Euro, and the price when exchanging becomes 120 Euro. You will be credited the amount of 120 Euro
    • Online Exclusive items purchased online cannot be returned in-stores

    Refund:

    If the product purchased was delivered defected, we will offer you a full refund of the item if in case you don't want to exchange. We will schedule a cash refund from one of our workers upon visit.
    We do offer a full refund within 14 days from purchased date however the original shipping and handling that you paid on the order will not be refunded.


    Gift cards and returns:
    For returns, we offer an E-gift card with an expiry date of 1 year. E-gift cards can only be used Online.
    If the product purchased was delivered defected, we will offer you a full cash refund or we can issue an e-gift card. 
    We do not refund the original shipping and handling that you paid on the order.
    If the shipment is a result of wrong order delivery, we will do our best to find your missing item or suggest an alternative.

    Cancellation
    You can cancel your order free of charge if within 2 hours from purchase time.
    If you wish to cancel after 2 hours, you will be charged of the shipping fees.


    Shipping Fees Rate Applied on Cancellation:
    Heavy Equipment from 17 Kg to 200 Kg : 50 Euro ( this fee is only applied if the customer cancelled his order after 2 hours) 
    Please note our shipping fees for heavy equipment is free however if you wish to cancel your order after 2 hours, the shipping fees above for heavy equipment will be applied.
    Please click here to fill in the form if you want to cancel your order.

    International:
    We do not offer exchange/return for orders outside of Cyprus
    If the item is defected, Import duties, taxes & Shipping collected are not refundable please send an email to our support ecom.cy@mikesport.com for more info